(Effective and Last Updated as on: 17-12-2024)

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This Site/ Application/ Services is/are operated/provided by Strokess Sporting Solutions ("Strokess" or "Us" or "Our" or "We") operating under the brand name Strokess. We are engaged in organizing sports and other recreational events as well as providing an internet-based booking platform for and in connection with Our sports and other events such as sports fitness sessions, sports coaching/outdoor fitness sessions, sports-related training activities and sports facilities and venues through Our Site, either by Our self or through Our subsidiaries, affiliates or third-party service providers ("Primary Services"). On our Site, We provide a community-driven platform that allows Customers to connect with sports groups and participate in sports games being organized near their locality ("Secondary Services"). These Terms of Use ("User Terms") are a legal contract between you and Us.

Subject to the terms and conditions mentioned in these User Terms, you are hereby granted a non-exclusive, limited, non-transferable, non-sublicensable, freely revocable license to use the Service for your personal, non-commercial use only and as permitted by the features of the Service. Strokess reserves all rights not expressly granted herein in the Service.

These User Terms apply to your visit to and use of the Site whether through a computer or a mobile phone or any other device, the Service, as well as to all information, recommendations and/or services provided to you on or through the Site and the Service.

This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

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1. DEFINITIONS

In these User Terms, the following capitalized terms shall have the meanings assigned below:

Account shall mean the account created by or for the Customer on the Site for availing the Services.
Additional Fee shall mean any toll duty, inter-state taxes, etc., as may not be included in the Order Value but payable to any third party/government authorities for availing Services under Applicable Law.
Applicable Law(s) shall mean all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India.
Application shall mean the mobile application Strokess, owned and updated by Strokess from time to time.
Convenience Fee shall mean the fee payable by the Customer to Strokess for the Services, i.e., for availing the technology services offered by Strokess. Convenience Fee shall be chargeable on every Order made through the Site.
Cancellation Fee shall mean the fee payable towards cancellation of an Order by a Customer.
Customer/you means a person who has an Account.
E-Wallet shall mean a pre-paid instrument which can be used to make payments on the Site.
Force Majeure Event shall mean any event arising due to any cause beyond the reasonable control of Strokess.
Sports Pass means a pass or reservation purchased through the Site that allows the holder access to a specific sport/activity/fitness session.
Order shall mean the order placed by a Customer to avail the Services facilitated through the Site.
Order Value shall mean the amount in Indian Rupees reflected on the Site as payable for a specific Order.
Registration Data shall mean the present, valid, true and accurate information required for registration on the Application.
Services shall mean a joint reference to the Primary Services and the Secondary Services.
Site shall mean the Application, the website owned and operated by Strokess, and any website developed for specific partners.
Total Fee shall mean the Order Value, Convenience Fee, Cancellation Fee, and Additional Fee, including applicable taxes.
Venue Membership Plan means a membership plan offered by venue partners, purchased through the Site, allowing access to specific venues/fitness centers.

 

2. ELIGIBILITY

You will be eligible to use the Services only if:

You are competent to enter into a binding contract under Applicable Laws.
If you reside in a jurisdiction that restricts use of the Service due to age, your use shall bind your legal guardian to these User Terms.

 

3. CONTACT INFORMATION

Brand Name: Strokess Sporting Solutions
Contact Number: 9316556659
Email: support@strokess.com
Address: Shri Sidhivinayak complex, 201-202, behind platform no. 6, Alkapuri, Vadodara, Gujarat 390007

4. CUSTOMER RELATIONSHIP MANAGEMENT

All issues, complaints, opinions, suggestions, questions, and feedback while availing our Services shall be communicated to our Grievance Redressal Officer through the email address support@strokess.com.
Reporting of any issue needs to be within 7 (seven) days of the happening of the issue, failing which, such issue may not be addressed.
Strokess shall endeavour to respond to your issues within 7 working days of your reporting the same and endeavour to resolve it at the earliest possible.

 

5. APPLICABLE LAW AND DISPUTE RESOLUTION

These User Terms are subject to the laws of India. Any dispute arising out of or relating to these User Terms shall first be attempted to be resolved amicably through negotiation. If unresolved within 30 days, the dispute shall be subject to binding arbitration in accordance with the Arbitration & Conciliation Act, 1996. The arbitration shall take place in Vadodara, Gujarat, with a sole arbitrator mutually appointed by Strokess and the Customer.