Cancellation and Refund Policy
Booking Cancellation
We understand that plans can change. Here's our cancellation policy:
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Cancellations made 24 hours or more before the booking time: Full refund
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Cancellations made between 12-24 hours: 50% refund
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Cancellations made less than 12 hours before the booking: No refund
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No-shows: No refund
Refund Process
When you're eligible for a refund:
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Refunds will be processed within 5-7 business days
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The amount will be credited to the original payment method
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You will receive an email confirmation once the refund is processed
Special Circumstances
We may provide full refunds regardless of timing in cases of:
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Court maintenance or technical issues
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Severe weather conditions
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Other circumstances beyond your control
How to Cancel a Booking
To cancel your booking:
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Log in to your account
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Go to "My Bookings"
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Select the booking you wish to cancel
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Click on "Cancel Booking"
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Follow the prompts to complete the cancellation
Contact Us
For any questions about cancellations or refunds, please contact us at:
Email: info.sports@strokess.com
Phone: +91 9316556659
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